2016年北京車險理賠測評指標：平均結案周期同比縮短2天
鉅亨網新聞中心 2017-01-22 18:21
2016年，北京地區車險理賠測評結果如下：平均結案周期14.2天，同比縮短2.2天；5000元以下非人傷案件平均結案周期11.2天，同比縮短2.7天；平均結案率92.41%，同比提升0.83個百分點；行業理賠服務承諾達成率97.56%，略有下降；投訴率0.16‰，同比有所上升。我局將繼續督促行業提升理賠服務水平。
| 北京保險行業車險理賠測評指標（2016年） | |||||||||||
| 公司名稱 | 結案周期（天） | 5000元以下非人傷案件結案周期(天) | 結案率 | 承諾達成率 | 投訴率（‰） | ||||||
| 本年 | 上年 | 本年 | 上年 | 本年 | 上年 | 本年 | 上年 | 本年 | 上年 | ||
| 1 | 人保北分 | 12.7 | 17.8 | 9.9 | 15.4 | 93.63% | 92.23% | 97.30% | 98.13% | 0.10 | 0.07 |
| 2 | 太保北分 | 16.0 | 16.6 | 13.4 | 13.9 | 92.82% | 90.16% | 95.96% | 98.31% | 0.13 | 0.07 |
| 3 | 平安北分 | 14.9 | 14.2 | 11.6 | 11.5 | 89.59% | 91.69% | 99.67% | 99.49% | 0.17 | 0.16 |
| 4 | 華泰北分 | 13.6 | 26.2 | 11.4 | 24.7 | 93.03% | 89.15% | 99.53% | 99.96% | 0.03 | 0.04 |
| 5 | 太平北分 | 18.1 | 16.7 | 13.6 | 13.5 | 90.22% | 91.46% | 97.73% | 98.19% | 0.56 | 0.17 |
| 6 | 中華聯合北分 | 16.1 | 11.8 | 12.7 | 8.6 | 90.54% | 90.32% | 96.23% | 98.05% | 0.28 | 0.07 |
| 7 | 永安北分 | 10.7 | 13.6 | 7.4 | 10.8 | 93.68% | 94.96% | 93.24% | 92.92% | 0.88 | 0.40 |
| 8 | 天安北分 | 17.1 | 15.5 | 11.2 | 10.7 | 94.99% | 92.47% | 93.15% | 86.28% | 0.57 | 0.17 |
| 9 | 大地北分 | 11.5 | 16.8 | 9.0 | 14.6 | 95.27% | 96.46% | 99.33% | 99.23% | 0.17 | 0.09 |
| 10 | 華農北分 | 22.5 | 42.3 | 18.4 | 37.2 | 84.73% | 81.27% | 90.95% | 92.11% | 2.88 | 1.26 |
| 11 | 華安北分 | 23.1 | 26.1 | 20.0 | 22.9 | 88.92% | 84.70% | 98.93% | 99.12% | 0.40 | 0.17 |
| 12 | 安邦北分 | 11.4 | 10.7 | 8.2 | 7.7 | 94.84% | 95.25% | 97.33% | 98.51% | 0.11 | 0.12 |
| 13 | 永誠北分 | 20.4 | 21.3 | 17.2 | 18.8 | 92.84% | 86.86% | 96.63% | 95.09% | 0.00 | 0.49 |
| 14 | 陽光北分 | 10.0 | 7.8 | 6.0 | 4.8 | 93.68% | 93.78% | 98.14% | 96.82% | 0.08 | 0.08 |
| 15 | 都邦北分 | 21.1 | 27.1 | 15.5 | 23.1 | 87.01% | 90.06% | 89.90% | 91.38% | 1.94 | 0.00 |
| 16 | 安盛天平北分 | 22.6 | 26.1 | 17.9 | 21.8 | 95.15% | 93.18% | 90.51% | 89.90% | 0.00 | 0.15 |
| 17 | 渤海北分 | 17.2 | 16.8 | 12.0 | 13.1 | 91.43% | 90.52% | 98.61% | 96.96% | 0.00 | 0.30 |
| 18 | 三星北分 | 10.7 | 21.7 | 7.6 | 19.4 | 98.56% | 95.30% | 99.17% | 97.44% | 0.22 | 0.36 |
| 19 | 安華北分 | 22.9 | 18.2 | 18.1 | 14.1 | 91.49% | 88.63% | 98.54% | 96.26% | 0.19 | 0.00 |
| 20 | 現代財險 | 14.9 | 14.0 | 13.2 | 12 | 93.14% | 93.95% | 94.19% | 96.08% | 0.25 | 0.20 |
| 21 | 中意財險 | 15.1 | 16.6 | 14.4 | 15.5 | 93.77% | 95.49% | 96.27% | 98.74% | 0.00 | 0.00 |
| 22 | 亞太財險北分 | 17.4 | 15.9 | 14.8 | 13.3 | 82.83% | 90.84% | 97.14% | 99.03% | 0.00 | 0.00 |
| 23 | 中銀北分 | 13.4 | 16.8 | 11.0 | 14.8 | 93.08% | 92.43% | 98.84% | 98.33% | 0.19 | 0.05 |
| 24 | 安誠北分 | 17.0 | 9.3 | 13.1 | 8.7 | 83.70% | 90.67% | 91.00% | 81.19% | 4.64 | 0.00 |
| 25 | 國壽財北分 | 16.3 | 16.2 | 13.4 | 14.1 | 93.72% | 89.85% | 98.61% | 96.63% | 0.23 | 0.10 |
| 26 | 長安北分 | 20.0 | 22.4 | 14.8 | 18 | 92.44% | 85.53% | 91.50% | 92.83% | 0.92 | 0.00 |
| 27 | 利寶北分 | 16.7 | 19.1 | 14.5 | 17.5 | 93.47% | 92.92% | 96.16% | 97.83% | 0.61 | 0.19 |
| 28 | 英大北分 | 5.1 | 5.6 | 2.8 | 3.5 | 96.87% | 97.62% | 93.60% | 99.11% | 0.12 | 0.23 |
| 29 | 紫金北分 | 12.5 | 9.9 | 7.6 | 7.4 | 93.26% | 87.52% | 98.57% | 98.99% | 0.55 | 0.23 |
| 30 | 三井住友北分 | 56.7 | 25.4 | 58.8 | 23.7 | 91.67% | 98.63% | 80.95% | 93.44% | 0.00 | 0.00 |
| 31 | 信達北分 | 17.3 | 21.6 | 14.7 | 17.4 | 93.73% | 93.35% | 94.96% | 90.25% | 0.21 | 0.00 |
| 32 | 浙商北分 | 15.4 | 26.8 | 13.0 | 23.5 | 89.50% | 85.18% | 86.92% | 97.60% | 0.00 | 0.36 |
| 33 | 國泰北分 | 18.4 | 23.4 | 14.1 | 20 | 92.50% | 87.88% | 90.59% | 90.65% | 0.23 | 0.52 |
| 34 | 富德財險北分 | 20.5 | 16.1 | 14.2 | 12.9 | 92.64% | 89.82% | 99.14% | 98.99% | 0.64 | 0.54 |
| 35 | 日本財險北分 | 13.6 | 5.7 | 12.0 | 5.7 | 89.89% | 92.00% | 99.25% | 0.00% | 0.00 | 0.00 |
| 36 | 長江北分 | 20.6 | 9.6 | 16.1 | 7.8 | 90.78% | 78.34% | 96.97% | 94.24% | 1.12 | 0.00 |
| 37 | 合眾財險 | 14.0 | 4.8 | 12.2 | 2.1 | 91.03% | 92.31% | 98.58% | 100.00% | 0.82 | 0.00 |
| 38 | 東京海上北分 | 51.1 | 64.6 | 54.0 | 64.6 | 80.00% | 100.00% | 60.00% | 100.00% | 0.00 | 0.00 |
| 39 | 中鐵自保 | 19.7 | 7.1 | 17.9 | 7.1 | 90.65% | 25.00% | 98.36% | 100.00% | 0.00 | 0.00 |
| 【平均】 | 14.2 | 16.4 | 11.2 | 13.9 | 92.41% | 91.58% | 97.56% | 98.19% | 0.16 | 0.10 |
上一篇
下一篇
